The survey was moved on-line from 2006, using our website as platform. Each invited user
(Directors/managers/supverisors of
the PBOC cash centers) filled in and submitted the two forms via computer, while our Customer Service
Center received the
feedbacks and made various results through statistical works, which were ususally all done manually.
Developed by joint-efforts of the Customer Service Center and the Marketing Department, the survey can
now successfully be
conducted on our smart phones. From January of 2019, one can enter the GDSZ official we-chat account to
register, log-in, and
to fill in and submit these two forms.
The back-stage statistics now is real-time more variable and friendly in user’s interface and most of
all, automatic.
Smart-phone and mobile-comunication technologies are now new media and tools for GDSZ to use, giving
customer more
satisfying using experience.
The GSM Now Can Be Done on We-Chat
March 25, 2019
GDSZ’s Customer Satisfaction Measurement Survey, initiated in 2003, opens a term in every sims months, by inviting our users to fill in two forms (Service Form and Engineers Form). the statistics give not only overlook of the service level, but also accurate appraisal to our service team and to reflect the company’s actual service quality.
